Biography:
Oliver Kleinknecht is a partner at CPC AG, focusing on digitalisation and AI transformation, project and programme management as well as change management and organisational design. Before joining CPC he worked as a developer, architect and project manager for a global IT service provider. His credo: knowledge and experience are the basis for success, which only comes from putting them into practice.
Technology alone is not enough
The use of artificial intelligence (AI) offers companies immense possibilities for increasing efficiency and productivity. But as Cornelius Klingel of CPC Unternehmensmanagement AG and Tobias Krafft of Trusted AI emphasize in the trade magazine changement!, the success of such projects is inseparably linked to effective change management.
A practical example: how missing involvement led to failure
A German insurance company wanted to use an AI solution to analyze incoming documents faster and more precisely. But the employees responsible for creating and classifying the data were not sufficiently involved in the process.
The consequence: uncertainties and fears grew, all the way to active resistance and sabotaged data sets. Despite job guarantees, the project failed. The hoped-for efficiency did not materialize, and the workforce's trust was lastingly damaged.
People as the key to success
This example shows: people are at the centre of every technological transformation. Change management must specifically reduce fears, create acceptance and actively involve the workforce. Only in this way can companies ensure that technical solutions such as AI unfold their full potential.
CPC: your partner for successful transformation
CPC and Trusted AI support companies in mastering the decisive "human factor" in AI introduction. Contact us to learn more about successful change management strategies!
Read the entire article here!
