Biography:
Jördis Andersson is a Partner at CPC AG, focusing on change management, organisational development, leadership development and programme and project management. In more than 20 years of consulting, she has led numerous companies to success with resilient structures, combining strategic clarity with hands-on delivery.
The insurance industry is experiencing massive pressure to change in 2025. New regulations such as DORA (the Digital Operational Resilience Act), the AI Act and the CSRD set clear standards for technology, governance and reporting. At the same time, digitalisation, automation and generative AI are pushing into core business areas such as claims management and underwriting.
As a result, the demands on organisation, processes and roles are rising. What matters now is shaping these changes with professional change management.
5 key success factors
1. Secure employee engagement
New systems and processes only work if employees are convinced and adapt their behaviour. Participation and active co-creation build acceptance.
2. Develop a strong change story
From the "reason why" to the "great opportunity": only with a clear story that conveys meaning and opportunity does the start succeed.
3. Build a guiding coalition
Major changes in the insurance industry take more than the names of sponsors. An active coalition drives things forward, clears hurdles out of the way and motivates the wider environment.
4. Early involvement
Turn those affected into participants: whoever helps shape the change accepts it more easily and gains confidence in dealing with the new.
5. Communication from day 1
Open, continuous communication prevents rumours, makes progress visible and keeps the "great opportunity" in view.
Our experience for your success
For more than 30 years, we have supported insurers and other leading companies through complex change projects. Our clients value our field-tested methods — repeatedly recognised as a "Hidden Champion for change management".
Why act now?
- DORA demands resilience and robust processes.
- The AI Act brings new obligations for the use of AI.
- CSRD expands reporting requirements.
- Generative AI is rapidly changing value chains.
Whoever acts now secures a clear competitive advantage.
Our approach — the perfect combination of change and project management
Our change management is closely intertwined with modern project management methods such as PMBOK®, PRINCE2® or agile approaches like SCRUM. This way we make sure that technical implementation, cultural change and regulatory requirements go hand in hand.
Conclusion
The insurance industry faces profound upheaval. With targeted change management, these challenges can not only be overcome but turned into real opportunities.
Get in touch with us for a no-obligation initial conversation — together we'll put your transformation on the path to success!