Biography:
Jens Wilke is a Senior Manager at CPC AG, focusing on digital transformation, organisational development, project management and process design and implementation. He has worked in consulting since 2003 and is an expert in agile methods and their practical application. His broad industry knowledge ranges from automotive and logistics to telecommunications and banking, complemented by two years as CPC's country manager in Beijing.
How can logistics be made more efficient, more sustainable and, at the same time, more employee-friendly? This question was the focus of our exciting expert talk with Anne Babilon-Teubenbacher, Karl Knall of Mathtec and Oliver Kleinknecht of CPC AG.
Success through targeted optimization and change management
An impressive practical example showed how a company achieved great success through optimized route planning in its technical field service:
- 15% lower transport costs
- An increase in employee satisfaction
The key to this success lay in the combination of mathematical modelling and targeted change management. Because logistics optimizations affect not only processes, but also the people who implement them.
Our most important findings
- Data as the basis: clean, up-to-date data is essential for the work of algorithms. This often requires adjustments in ways of working and a shared sense of responsibility in the team.
- System integration: the best algorithms only unfold their potential in robust IT systems that map all relevant processes.
- People in focus: changes often give rise to uncertainties. Anyone who involves employees early on creates understanding and acceptance – the basis for lasting success.
Success factors for change projects
Oliver Kleinknecht presented methods with which technical optimization and change management can be optimally interlinked:
- The SCARF model helps to identify resistance and address it in a targeted way.
- The commitment curve shows when and how interventions make sense in order to bring everyone along.
With these approaches, clear goals can be achieved:
- Fewer kilometres driven
- More service cases per technician and day
- Higher resolution rates
- More satisfied employees
Do you have similar challenges?
If you face comparable challenges in your logistics, we would be glad to support you. With our experience and well-founded industry knowledge in logistics, together we will find the right solution for your requirements!
