How can logistics be made more efficient, sustainable, and employee-friendly at the same time? This question was the focus of our exciting expert talk with Anne Babilon-Teubenbacher, Karl Knall from Mathtec, and Oliver Kleinknecht from CPC AG.
Success through targeted optimization and change management
An impressive practical example showed how a company achieved great success through optimized route planning in its technical field service:
- 15% reduction in transportation costs
- Increase in employee satisfaction
The key to this success lay in the combination of mathematical modeling and targeted change management. After all, logistical optimizations affect not only processes, but also the people who implement them.
Our key findings
- Data as a basis: Clean, up-to-date data is essential for algorithms to work. This often requires adjustments in working methods and a shared sense of responsibility within the team.
- System integration: The best algorithms only reach their full potential in robust IT systems that map all relevant processes.
- Focus on people: Change often causes uncertainty. Involving employees at an early stage creates understanding and acceptance—the foundation for sustainable success.
Success factors for change projects
Oliver Kleinknecht presented methods for optimally integrating technical optimization and change management:
- The SCARF model helps to identify resistance and address it in a targeted manner.
- The commitment curve shows when and how interventions are useful in order to get everyone on board.
Clear goals can be achieved with these approaches:
- Fewer kilometers driven
- More service calls per technician per day
- Higher resolution rates
- More satisfied employees
Do you face similar challenges?
If you are facing similar challenges in your logistics, we would be happy to assist you. With our experience and in-depth industry knowledge in logistics, we will work with you to find the right solution for your requirements!