The introduction of SAP S/4HANA is a milestone for any company, but often underestimated risks can jeopardize its success. Resistance from within the project team itself can arise unexpectedly early on. Change management plays an important role in counteracting this resistance. The project team is the backbone of every S/4HANA project and must be the first to go through the change curve. This applies to colleagues from both the specialist departments and IT.
The role of the department
Process experts from the specialist departments define future workflows and processes. These employees are particularly affected, as they will be using the new processes and systems themselves. They often played a key role in developing the processes that are to be replaced, which leads to a dual role. On the one hand, they are responsible for the functionality of the new solutions, and on the other hand, they have to make compromises and embrace process innovations.
The role of IT
IT is often the initiator and partner in transformation, responsible for implementing technological changes. A dedicated IT team understands the technical requirements, can assess risks, and designs the technical implementation. At the same time, the IT team must develop new project management and SAP skills, which can lead to uncertainty. A well-designed and role-specific onboarding process reduces the likelihood of rejection due to uncertainty and overload.
Dealing with resistance
Resistance often arises from insufficient information, emotional uncertainties, or mistrust based on previous experiences. Clear communication, support in adapting to new roles, and open dialogue can successfully counteract this. A comprehensive understanding of the various stages of resistance and appropriate measures to overcome them are crucial to effectively commit the project team to the S/4HANA transformation and ensure the long-term success of the project.
Conclusion
The support of the project team is crucial to the success of an S/4HANA change project. Targeted measures can overcome resistance and motivate the project team to actively shape the change. This is how the S/4HANA transformation becomes a success.