Change Management Consulting
for logistics

Logistics is one of the sectors in which the framework conditions for companies are currently undergoing significant change and complexity is increasing. A more diversified market due to digitalization and the resulting increase in customer expectations mean that companies must adapt quickly to the new circumstances in order to continue to gain competitive advantages. In the growing predatory market, it is becoming more challenging to maintain efficiency advantages through decentralized production and to control the susceptibility to errors in the supply chain. How to counter this? By introducing digital solutions that reduce cost pressure through efficiency, meet all relevant safety requirements and thus pave the way for a new form of logistics.

And this is where we come in: the challenge is usually not just in selecting the right technology. The process starts much earlier. Necessary changes must first be identified and employees must be involved in the change. This involves working together to build and establish future-proof structures and skills physically, virtually and in the minds of employees. CPC is a multi-certified expert in Change Management and has many years of project experience in 3PL and 4PL transport logistics. Master your digital transformation with us in the long term and remain efficient during the process with our certified methods.

We also share our expertise in the logistics sector in publications such as Change Management . In this respect, we recommend "The Digital Transformation of Logistics: Demystifying Impacts of the Fourth Industrial Revolution", for example. CPC co-author Michael Teubenbacher is always happy to engage in a qualified exchange with other practitioners in the logistics industry.

In which core logistics topics can we support you with our expertise?

Discuss your project with us:

The 3 biggest change challenges for logistics

1. meet the changing market with digitalization.

Digitalized services and data-driven decisions have become an integral part of logistics due to increasing complexity, the increasingly fast pace and shorter lead times combined with rising quality requirements. The switch from physical to digital processes, the use of new technologies and the increase in the data basis due to an increasing number of contact points pose challenges for all employees. The use of big data, predictive analytics and IoT is not only changing business models, but also the process landscapes in your operational business. Digitalization offers further opportunities: according to studies, digitalized and automated logistics processes will reduce logistics costs for transport by 47% by 2030.

With our previous clients, we have been able to provide holistic support for a wide range of digitalization projects, from the initial idea to the final implementation. Not only do we have our IT glasses on to maximize the desired benefits, but we also bring our project and Change Management expertise to the table. Regardless of their agile or traditional approach, your employees are always involved in the project as change agents.

Reference case

Customer	Global Logistics Group, Global IT & Land Transport Europe Division
The challenge	Digital transformation project in the area of system freight (approx. 300 locations in Europe) with the following objectives: Optimization of the shipping process, incl. role descriptions and control mechanisms as well as cost reduction through digitalization
Solution	Creation and further development of a business case (incl. financial, performance and personnel requirements planning)
	Feasibility assessment and verification of the business case
	Derivation of implicit changes for affected groups, definition of a Change Management approach and selection of the appropriate change methodology
	Project management for IT implementation (hybrid approach chosen, combining "classic" waterfall with agile methods)
	Conception and planning of the Europe-wide rollout
	Analysis of processes and identification of the potential for introducing digital tools to realize optimizations and cost reductions
	Conception, implementation and control of the pilot incl. evaluation

2. system and process rollouts without friction losses

New systems and processes are not implemented overnight and then immediately function smoothly. Quite the opposite: teething problems occur. Employees have to learn new processes and how to use new systems while day-to-day business continues as before. Additional customer services that were previously not part of day-to-day business (e.g. transparent presentation of data) or more intensive customer communication also require new customer handling and management. It is therefore not uncommon to see a slump in productivity following system and process changes, which initially makes the hoped-for benefits seem more distant.

But it doesn't have to be that way. Our rollout approach is holistic and designed to completely avoid friction losses during system or process changes. In line with our philosophy of realizing interests, we test the new processes in advance with all stakeholders who will later be affected. This enables us to work with you to identify weaknesses, risks and inconsistencies before they affect your competitiveness in a highly dynamic environment. Your employees experience and learn about the target state during the project phase, which ultimately accelerates smooth implementation. Taking these change measures into account during the project phase prevents the need for lengthy aftercare following system or process changes, as the desired benefits can be realized from day 1.

3. blended learning for sustainable implementation

The selection of new technologies and their technical rollout are one thing. However, the rollout only leads to directly noticeable and sustainable success if your team is on board. It takes people to really make a difference. But how do you get them on board? The challenges can be very different in nature. Either things have always been done this way and there is no need to change anything, or a certain change fatigue has set in due to frequent, inconsistently implemented change projects. And even if everyone is convinced of the new solution, there is often a lack of time to deal with it intensively alongside day-to-day business.

We have made it our mission to use our change approach to involve employees in the entire process and thus create identification with the desired target state and the path to it. We use blended learning concepts for this and for subsequent empowerment. In addition to traditional workshops and training courses, we offer digital solutions that use e-learning and other virtual formats to ensure that everyone can engage with the content at their own pace. This saves time and resources, especially in global projects. We use this approach to overcome change, inertia or fatigue in the long term, as the first effects become noticeable immediately after the project is completed and the jointly defined target state is continuously approached.

Reference case

Customer	Global Logistics Group, ITM Land / GILDS
The challenge	Blended learning concept and onboarding with the aim of rolling out a major new IT system in European locations. This challenge could not be mastered for many years.
Solution	As part of the assignment, CPC identified the most important levers to accelerate the rollout and developed an overarching blueprint based on these levers. This blueprint can be applied to all countries and ensures the completion of the project within an agreed timeframe.
	Phase 1: Analyze and review
	Phase 2: Definition of acceleration levers
	Phase 3: Definition of the rollout concept
	Review of existing rollout documents (planning documents, concept documents, lessons learned)
	Interviews with people involved (colleagues from head office, local representatives, IT & business)
	SWOT analysis (learning from the past, identifying the biggest challenges and risks, defining the skills and knowledge required to design the blueprint (setting up a design team)
	Identification of further acceleration levers and derivation of specific acceleration measures
	Definition of principles and guidelines for concept development
	Development of blueprint content (team setup & skills, rollout phases, deliverables, procedures, country prioritization, enablement/blended learning concept)

FAQs

Why should I work with CPC?

We are the leading consultancy for Change Management in Germany. We have been supporting international corporations and large medium-sized companies in a wide variety of change projects for more than 30 years. Our clients love us. After 2018/2019 and 2020/2021, we were also voted "Hidden Champion for Change Management and Implementation" in 2022/2023.

Is CPC's Change Management consulting individually tailored to our company?

Individuality is important to us: We are convinced that every change project is unique. That's why we work with our clients to combine the right change modules individually. At the same time, as a reputable change consultancy, we have a solid, methodical backbone that ensures quality, speed, documentation and diagnostics. After more than 30 years Change Management , our methodological toolbox is well stocked. And because we are convinced of our best practices, we don't have to reinvent them for your project. This saves time, money and nerves.

Why do I need Change Management now, even though it used to work "without"?

With the digitalization of business models and processes, changes are imminent that cannot be mastered with previous attitudes, skills and knowledge alone. Change Management means stepping out of your comfort zone and daring to try something new.

How does CPC's Change Management dovetail with my project management?

Our Change Management requires strong, well-founded project management. Our Change Management process consists of five process groups that correspond to the PMBOK® project management processes and therefore harmonize perfectly with each other. As a management consultancy, we have also gained excellent experience in combination with the PRINCE2® project management method and agile methods such as SCRUM.

CPC Company Profile

Change success stories directly from everyday project work: What sets us apart, the issues our clients approach us with and the results we achieve together - you can download all this from our company profile. to read .

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