Success begins in the heart: service-oriented organization
The race for the best administration has long since begun
Learning from business and industry
Success factor 1:
The clear target image
In order to transform an organization, you need a clear vision that all employees and managers can align themselves with. This vision is attractive, motivating and ambitious. It places citizens at the center of all activities, but also takes into account the needs of employees. Ideally, the development of this vision is the first change measure. The greater the involvement of employees and citizens in the development of the vision, the easier it is to anchor it in the organization.
Success factor 2:
The management team
Many old patterns of success need to be questioned for the digital transformation. The role model function of the district administrator or mayor and the management team is of paramount importance for the success of the municipal transformation. It is not so much the pithy, full-bodied speeches that are needed, but rather the backing of the employees for decisions and the design of processes that are consistently geared towards citizens. Especially when the management team itself still has some digital catching up to do, it can be a role model for learning and personal development. This role model effect does not come about automatically, but requires leadership from the district administrator or mayor. mayor and continuous team building of the management team.
Success factor 3:
Taking responsibility for process and performance
The biggest step for municipal transformation means employees not only taking responsibility for the activity and the process, but also shaping the process. The frequency of change in technologies and framework conditions is increasing dramatically, meaning that it is no longer possible to commission every change to the process externally. Employees will work more and more on the organization than in the organization. For many employees, this means a completely new field of activity with enormous challenges, but also the greatest personal development opportunity of their entire professional life.
Success factor 4:
Coordination and control
Success factor 5:
The feeling of security
Join us in the fast lane
If you want to achieve the seemingly impossible with your administration:
- A high-performance organization that is appreciated and liked by its citizens.
- Employees and managers who are passionate about their municipality, enjoy coming to work and have service orientation at heart.
- User-friendly digital processes that are designed by your employees on their own responsibility.
Be the person responsible for making this transformation possible.
Discuss your project with us: